Where does this store ship from?
Westminster, Maryland, U.S.
Do you accept orders placed outside of the US?
We do accept orders to be shipped outside of the Unites States. US orders, please select $8 shipping. Other locations, please select the $25 shipping option or contact the store, providing your delivery address, for a shipping estimate.
What is this store's return and exchange policy?
If product is damaged, it will be replaced. All items include shipping insurance to protect against damage. Prints 8x10 (sometimes 11x14) and smaller are mailed in envelopes. Prints 11x14 and larger are rolled to ship in tubes.
Should you have another issue, please contact the store to discuss your dissatisfaction. We can come to a resolution! We provide the highest quality prints with no prior damage (marks, creases, scratches, etc.). Please note that some black and white darkroom papers warp slightly - once matted and framed, this should not be noticeable.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
Orders place with this store will be shipped the following Saturday unless item is made to order. For more details, please refer to the product description and/or contact the store directly. Thanks!
Who does your (Kelly's) printing?
I (Kelly Heck) produce my own prints. Many of my pieces are developed in the darkroom; these prints were produced while I was in college (SCAD, 2006-2008). I now produce my prints digitally. My giclee prints are printed on an Epson Photo Stylus 7900. I try to use creative papers that enhance my images. My favorite papers to date are Hahnemuhle Fine Art Baryta (a glossy, thick, fiber paper) and Epson Somerset Velvet (a lighter, delicate, toothy paper, which reminds me of watercolor paper).
How do I care for my prints?
Some papers can be very delicate. Though these prints should last a lifetime and much more, there are many ways to extend the life of your prints.
Handle your prints carefully. Make sure your hands are clean and dry. If you have them, wear white, cotton gloves when touching your prints directly.
Keep prints out of direct sunlight. Sun can damage your prints, even when framed. You can purchase special UV glass at local arts and craft stores which will help reduce sun damage.
Keep your prints away from damaging environments. This could include smoke, moisture (bathrooms, basements), grease (kitchens) and much more.
When framing your prints, it's good to include a mat. The mat will keep the prints surface off of the glass. Over time, a print set directly on glass could lead to surface damage. Use archival friendly materials in your framing, especially when selecting your tape. It is best to use photo corners on your prints, rather than placing the tape on the print.
If you have any questions about print care, do not hesitate to contact the store!
Am I viewing the ACTUAL print I am purchasing?
The product pictured is the product you are purchasing. Often times, artists have multiple prints and display one to sell the others. Not in this case. You will receive exactly what you are viewing.
The only instance where you are not viewing the actual print is if the description says the product is "print to order", which means the print has not yet been made and will be created after you have placed your order.
Copyright Statement
Kelly Heck's prints are not for duplication. By purchasing a Kelly Heck photographic print, you agree that Kelly Heck Photography retains all copyrights to the photograph and that no copyrights or licenses are applicable with this purchase nor are there any implied rights for using this photography/art beyond personal use (hanging it on your wall, etc.) Thank you!
Do you ship oustide of the United States?
Yes we can! Please select the $25 shipping option or contact the store, providing your delivery address, for a shipping estimate.
What is Storenvy?
This store is powered by Storenvy, an online store system and marketplace for people like bands, clothing companies, record labels, artists, nonprofits and everyone else who has ever needed an online store. Shoppers can purchase items from multiple stores from all over the world and check out in one step.
How do I pay for my order? Is it secure?
The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com . Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.
What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page .
